Special Orders

Any shape can be ordered in any pattern, however we only place factory orders once or twice each year.

 

How will I know when you will be placing your next factory order?

Please sign up to receive our Newsletter so that you know exactly when we will be placing our next factory order.

      How long until my special order arrives?

      Once we place our factory order, the artists begin to prepare each piece individually, by hand to our specifications. Sometimes the piece does not turn out just right and must be made again. This process can take up to 20 weeks or more.

      Once the order is received by us, we begin the process of unpacking hundreds of items and prepare our shop for the Open House event where customers are welcome to stop by and pick up their special orders and browse through all the new items. Those who are unable to attend the Open House may chose to have their order posted to them instead (please refer to our shipping rates for more details). Please note that we only ship within Switzerland.

      How to place a special order

      To place a special order, please:

      1. Select a shape from our shape catalog;
      2. Select a pattern from our gallery;
      3. Refer to our price list.

      Choose a shape

      From our shape catalog, make note of the item number as shown below:

      Select a Pattern

      There are many patterns to choose from! Please browse through our patterns and check if the item is a Standard or Exclusive "Unikat" pattern, as this will be reflected in the price.

      Blue or White Rim?
      Patterns with blue rims tend to be more popular, however some patterns do look better with a white rim. The choice is yours!
      All Standard Patterns may be ordered with either a blue or white rim.
      • For a Blue rim, add an "X" after the pattern number (e,g. 844X):
      • For a white rim, only the pattern number, without an "X" should be indicated (e.g. 844).
      For example, pattern 70A (white rim) and 70AX (blue rim):
       

      Submit your Special Order

      To submit your order, please contact us and indicate the shape number, pattern number (with or without an X), and the quantity for each item. We will then come back to you with any questions or a confirmation that we have received your request.
      An Example Order:
      • 6 x item number 058 in pattern 377OX
        This item would be represented in our shop as 058/377OX
      Please sign up for our newsletter to be reminded about order deadlines and feel free to contact us with any questions.

      Submit an order now >>